Reference

Legal Terms That Cover Your Account

Everything about how your account works on 6777bd color — from wallet rules to account access — is covered here. Availability depends on your local law and eligible regions, so read through before you get started.

Account RulesWallet TermsAccess by RegionData HandlingContact Rights
6777bd color Legal Terms That Cover Your Account
DATA AND SECURITY

How We Handle Your Account Data

Your account information is stored with encryption at rest and in transit. We use cookies to maintain your session across bKash, Nagad, and Rocket wallet flows — session cookies are cleared when you log out, while preference cookies persist until you clear them from your browser. Account security runs on OTP-based login verification, so your mobile number is the primary access key. We retain transaction records as required for financial compliance; personal profile data is held only while your account is active unless law requires longer retention. If you request account closure, we process it within a reasonable period and confirm by the contact method on file.

Session Cookies

Used to keep you logged in during a wallet deposit via bKash or Nagad. These expire at logout and carry no personal data beyond your session token.

OTP Login

Every login triggers an OTP to your registered mobile number. No password-only access — your phone is the verification step every time.

Data Retention

Transaction records stay on file for compliance. Profile data is removed after account closure unless a legal hold applies to your specific account.

Change Requests

To update, correct, or request deletion of your data, contact support with your account ID. We confirm receipt and update you on the outcome.

REACH OUR TEAM

How to Contact Us on Policy Matters

For any legal, account, or data query, our support team handles policy requests directly. Whether you need a data summary, want to flag an account issue, or have a question about wallet terms, reach out through one of these paths. We respond to written requests and keep a record of the exchange for your reference.

Live Chat Open the chat icon from the account menu — available for account and wallet queries including bKash, Nagad, and Rocket transaction questions.
Email Support Send your legal or data request by email. Include your account ID and the specific policy area — data access, correction, or account closure.
Help Centre The help section covers common account policy questions, wallet verification steps, and what to do if your account access changes unexpectedly.

Common Legal and Account Questions

Straight answers to what Bangladesh account holders ask most about their rights, data, and how these terms work in practice.

Yes. Access and eligibility depend on your local law and the eligible region rules in force where you are. These terms do not override local law.

We hold your registration details, transaction records, and wallet activity linked to bKash, Nagad, or Rocket. You can request a full data summary by contacting support.

Contact support with your account ID and specify what you want corrected or removed. We confirm receipt and complete the request within a reasonable timeframe.

We record the transaction reference and amount for account-balance purposes. Full wallet credentials stay within your bKash or Nagad app — we never see your PIN.

Profile data is removed after closure is confirmed. Transaction records may be kept longer where financial compliance law requires it — we inform you at the time.

Raise it through live chat or email support first, quoting your account ID and the relevant wallet reference. We work to resolve balance disputes before any further escalation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.